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Privacy Policy for RMAQ Chatbot
Introduction
The Royal M Al Aqah Beach Resort (referred to as “we”, “our”, or “us”) is committed to
protecting the privacy and security of our guests and users. This Privacy Policy outlines our
practices regarding the collection, use, and sharing of information through the RMAQ Chatbot
deployed on our Instagram account (@royalmalaqah).
Information We Collect
Through the RMAQ Chatbot, we may collect information that you voluntarily provide during your
interaction with the chatbot, such as:
Your Instagram username or ID.
Any personal details you choose to share during the conversation, such as your name, contact
details, or booking information.
Details of your inquiries, preferences, and feedback.
Use of Your Information
The information collected by the RMAQ Chatbot is used to:
Provide accurate and personalized responses to your inquiries.
Improve our services and customer support.
Enhance your experience with our resort and services.
Sharing of Your Information
We do not share your personal information with third parties, except as necessary to fulfill your
requests or as required by law.
This may include:
Sharing with our internal departments for providing the requested services.
Disclosing to legal authorities in cases where it is legally mandated.
Data Security
We implement appropriate security measures to protect against unauthorized access, alteration,
disclosure, or destruction of your personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page
with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy, please contact us through our official
communication channels.
Effective Date
This Privacy Policy is effective as of 23.11.2023

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